Returns TERMS & CONDITIONS 

These are the Terms & Conditions that EVERY buyer must agree to before making a purchase from pattieyankee.com

By making a purchase on PATTIEYANKEE.COM you acknowledge that you have read and understand the Terms & Conditions of making a purchase from Pattie Yankee as written on this page and agree to abide by them.

ALL SALES ARE FINAL. Once an order has been fully processed, the sale is final.

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PRODUCT DESCRIPTIONS

By making a purchase, the buyer agrees that they understand the product’s description on the website and agree to the purchase. If you have questions regarding products, please contact pattieyankee.com before making your purchase and thus agreeing to these terms.

Exception: 

If you receive an incorrect item from us, please do not open the item. You have 20 business days from the date of purchase to notify pattieyankee.com of the error. You must provide your order number and a picture of the products you received. We will send you a prepaid shipping label via email and you can use the same box to return incorrect items, and refund or replace the correct items at no cost to you.

If an item is missing from your order, you have 20 business days from the date of purchase to notify pattieyankee.com of the error. You must provide your order number, a picture of your packing slip, a picture of the box, outside and inside contents. This is to determine if damage and loss may have occurred during shipment.

 

Shipping

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Orders ship within 5-6 business days. You will receive tracking information through email along with confirmation of your purchase. Shipping costs will vary and can be selected at checkout.

 

MISSING PACKAGES

If you believe your shipment was not delivered or stolen, you must notify pattieyankee.com after 3 days and not more the 30 business days of your package delivery estimate. We will provide you with all the sales information required for you to make a claim with the shipping service provider directly to recoup the value of your items. More lost/stolen shipping claims are won when the receiving party, the buyer, makes the claim. We are here to help!

 

DAMAGED/DEFECTIVE ITEMS

If you believe your item was damaged during shipping, you must notify pattieyankee.com within 48 hours of your package delivery. This will result in Pattie and team making a claim with the shipping service provider. To help us expedite the replacement of your product if it is deemed damaged, the claim we must file requires pictures of the box (outside and inside indicating any damage) and the contents inside, and we will need you to provide that for us. The claim will not delay the replacement of your product once we receive the photos.

 

If you receive a product that you believe is defective, you have 20 business days from the date of purchase to notify pattieyankee.com of the defective product. We reserve the right to examine all products for defects before providing a replacement product or product credit. Once a product is verified to be damaged, we will send out replacements with no cost to you.

 

 

Thank You For Choosing Us! 

We're here to help, feel free to contact us! 

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